Question 1

What is the minimum age requirement to hire a vehicle?

Accepted Answer

The minimum age is 25 years across our self-drive fleet. High-performance vehicles may require a higher minimum age depending on the insurer. All drivers must have held a full driving licence for at least 2 years.

Question 2

What documents do I need to hire a vehicle?

Accepted Answer

You will need a full UK or international driving licence (held for at least 24 months), a valid passport or photo ID, proof of address dated within the last 3 months, and your National Insurance number. International customers may require additional documentation.

Question 3

Is insurance included in the hire price?

Accepted Answer

Yes, fully comprehensive insurance is included as standard with all our vehicle hires. This covers you and the vehicle throughout the rental period. An excess may apply depending on the vehicle — full details are provided at the time of booking.

Question 4

What is the mileage allowance?

Accepted Answer

A generous mileage allowance is included as standard with every hire. The specific allowance varies by vehicle and hire duration. Additional mileage can be purchased at the time of booking or during the hire period if needed.

Question 5

Do you deliver and collect vehicles?

Accepted Answer

Yes, we offer nationwide delivery and collection across the UK. Vehicles can be delivered to your home, office, hotel, or airport. Delivery charges may apply depending on the location and distance from our base.

Question 6

Can I take the vehicle abroad?

Accepted Answer

Currently, our vehicles are available for use within the United Kingdom only. International travel is not permitted under our standard hire agreements. Please contact us if you have specific requirements.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, as well as bank transfers. A security deposit is required at the time of collection, which is fully refunded upon the safe return of the vehicle. Corporate clients can arrange invoicing through our accounts team.

Question 8

What happens in case of a breakdown?

Accepted Answer

All our vehicles come with 24/7 roadside assistance. In the unlikely event of a mechanical issue, simply call our dedicated support line and we will arrange immediate assistance or a replacement vehicle to ensure minimal disruption to your plans.

Question 9

How is chauffeur hire priced?

Accepted Answer

Chauffeur bookings are always quoted individually. The price depends on the route, the number of hours or days, the vehicle, and the occasion, so we do not publish a fixed daily rate. Send us the journey details and we will return an all-inclusive price, usually within 2 hours.

Question 10

Do you source vehicles for purchase, not just hire?

Accepted Answer

Yes. Our vehicle sourcing service finds prestige, performance, and premium cars to order — the exact specification you want, at a fee agreed in writing before we start searching. We do not hold sourcing stock; every car is found against your brief.

Question 11

Can you arrange finance on a vehicle you source?

Accepted Answer

KA Prestige is not authorised or regulated by the Financial Conduct Authority, so we do not arrange finance or give financial advice. Where funding is required, we introduce you to FCA-regulated brokers who specialise in vehicle and asset finance, and they deal with you directly.

Question 12

Can I add an additional driver?

Accepted Answer

Yes, additional drivers can be added to your hire agreement. Each additional driver must meet the same age and licence requirements as the primary driver and will need to provide the same documentation. A small daily charge applies.

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